COVID-19: Shipping Delays
You may experience a delay in receiving your package as we've implemented new measures like social distancing guildelines to ensure the health and safety of our distribution center teams. Thank you for your patience and continued support!
FREE STANDARD SHIPPING OVER $49 USD
Platinum Crate provides the following 2 main shipping options:
- Standard Worldwide Shipping Rate of only $5.95 USD
- Worldwide Express Shipping Rate of only $10.95 USD
- For orders over $49, we are offering free standard shipping.
Shipping time frames are comprised of the following 2 components:
- Processing Time: Order verification, tailoring, quality check and packaging. Processing time may take up to 1 week.
- Shipping Time: This refers to the time it takes for items to be shipped from warehouse to your doorstep. US orders are shipped by USPS/Fedex/DHL. After orders are processed, Standard Shipping time is estimated at 4 weeks, but may take longer due to unforeseen delays. Please allow up to 1 additional week for rural and remote areas. Note: Please note that COVID-19 has impacted shipping times.
A tracking number will be provided to customers after successful order processing and shipment. Afterwards, www.17track.net can be used to periodically review shipping order progress. Note that there can be delays in tracking your shipping order online.
(If Applicable) Please note that if there are any duties and custom fees, Platinum Crate is not responsible for the charges and the customer fully accepts to pay as required.
Please reach out to firstname.lastname@example.org if you have any further questions or concerns.
- The Platinum Crate Team